Customer/Buyer Experience Specialist

Benchmark International is looking for a Customer/Buyer Experience Specialist to add to our growing team. The role involves direct interaction with buyers in mergers and acquisitions (M&A), addressing inquiries, ensuring the highest level of customer service is provided. A successful candidate will have excellent communication skills and strong customer service orientation.  A thorough understanding of our services, the ability to troubleshoot, and a passion for creating a positive customer experience is required.

Job Responsibilities
Your experience will be a great resource for the Benchmark team, however as a Customer/Buyer Experience Specialist, you will act under the instruction of and be trained by Benchmark International's experienced leadership team, with combined experience of over 40 years in the M&A markets.

Your specific duties as a Customer/Buyer Experience Specialist will include:

• Develop and implement processes for managing key M&A buyers effectively.
• Interact with M&A buyers on a daily basis, responding to their queries and guiding them to the appropriate service.
• Focus on enhancing the M&A buyer experience through effective management of the buyer portal, profiles, events, inquiries, mandates, communications, key account management, and data sources.
• Oversee and optimize the buyer deal portal to ensure seamless user experience.
• Plan and coordinate events to engage and inform buyers.
• Manage buyer inquiries, mandates, and resources efficiently.
• Drive buyer-specific processes and best practices within the organization.
• Identify, evaluate, and recommend buyer data sources to enhance decision-making.
• Ensure the integrity of buyer data in the CRM system through regular reviews and maintenance.
• Maintain buyer records by updating account information.
• Contribute to team effort by accomplishing related tasks as needed.
• Manage large amounts of incoming calls and buyer inquiries.
• Identify and assess buyers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage buyers.

As a Specialist, you must be highly energetic and passionate individual with a positive and highly motivated 'can do' attitude. You must have the strong desire and ambition to succeed in this hugely rewarding industry. It is vital for your role as a Specialist that you possess excellent verbal and written communication, analytic, mathematical, and interpersonal skills as well as presentation abilities.

Specific qualifications for the Specialisgt include:

• High school diploma; Bachelor's degree preferred.
• Process development skills.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient personal computer skills include Microsoft Office suite of products, electronic mail, calendar, recordkeeping, routine database activity, and graphics.
• Basic business and financial acumen.
• No personal history of enforcement actions by the Securities Exchange Commission, FINRA, or any state securities regulatory bodies.
• The ability to effectively communicate with internal and external stakeholders, and the ability to influence others.

Compensation
This position will receive an annual salary in the range of $50,000 - $65,000.

Benefits
The position of Buyer Experience Specialist will lead you to excellent career prospects.  You will be joining a central organization, which serves the business both domestically and internationally. We value and appreciate your hard work and professional dedication and will reward you with a competitive compensation package including salary, medical, dental, life, and 401K match with an overall package to be determined based on your qualifications. Relocation is not available.

All Benchmark International positions offer paid time off, standard holidays, birthday holiday, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and flexible dependent care assistance accounts.

Social Responsibility
Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees as a result of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid workdays per year to provide their labor and skills to the community.

Company Overview
Benchmark International is one of the world’s leading merger and acquisitions specialists in the sale of mid-market companies. We are looking to recruit some of the most talented and exceptional individuals. With offices throughout the world, we are in touch with all the major acquirers who are constantly seeking both on and off market opportunities across all industries. Our typical transactions fall broadly within the $5M to $500M ‘mid-market value range.’ Our unique and dynamic international offering presents our clients with unparalleled global coverage, allowing them access through our exclusive databases and business intelligence facilities to both international markets and local representation. Our clients include entrepreneurs and owner managed businesses. A quick review of our company website www.benchmarkintl.comwill provide a view into the value we place on branding and the quality of the image we have created in the market place.

Our Tampa headquarters opened in mid-2012 and continues to grow as our domestic-client base and international buyer-contacts expand. We offer our clients a unique business proposition that has resonated well with the US market as it has previously with markets in other countries. Recognizing that the US M&A markets are the most robust in the world, particularly in this coveted middle-market range, we are planning to continue to grow our US presence in the coming years. Coming onboard now presents you the opportunity to ride this wave of growth. Benchmark International has always promoted from within and we look forward to bringing you onboard.

Unfortunately, Benchmark International is not in a position to sponsor visas for candidates at this time.

Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.